Your Rights As a Customer

Japan is known for its strong consumer protection laws. The Act on Specified Commercial Transactions (ASCT), which came into effect in April 1996, is a cornerstone of these laws. It ensures customers in Japan have certain rights when it comes to their purchases. These rights include the right to accurate information on the product or service, the right to cancel an order within a certain period of time, and the right to compensation for damages. As a personal shopper in Japan, it is important to be familiar with the ASCT and the rights it provides customers. To learn more, please read the PDF file provided below on the button that says "Read More Here."

You can also visit the Commercial Transactions guide at their website: https://www.no-trouble.caa.go.jp/foreignlanguage/english/mailorder/